Shipping policy

We're excited to bring delicious chocolate treats straight to your doorstep. This Shipping Policy explains how we process, ship and deliver orders placed through our online store.

By placing an order with Factomira, you agree to the shipping terms outlined below.

1. Shipping Locations

Factomira currently ships orders within the United States only.

We do not currently offer:

  • International shipping outside the United States.
  • Local delivery services.
  • Local collection or in-store pickup.

Available shipping destinations will be displayed during checkout. Certain locations or addresses may be subject to carrier restrictions.

2. Order Processing Time

Orders require processing time before they are shipped.

  • Processing time: 1–3 business days.
  • Business days: Monday through Friday, excluding public holidays.
  • Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that processing times are separate from shipping and delivery times.

During busy periods, promotional events or unexpected circumstances, order processing may take longer than usual.

3. Shipping Methods and Delivery Estimates

We aim to provide convenient and reliable shipping options for our customers throughout our available US delivery areas.

Available shipping methods and estimated delivery times will be displayed at checkout.

Delivery estimates depend on the shipping service selected, destination, carrier operations and other circumstances.

Please remember that delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to weather conditions, carrier delays, holidays or other unexpected events.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout before you complete your purchase.

The shipping cost may depend on:

  • Your delivery address.
  • The total weight and dimensions of your package.
  • The shipping method selected.
  • Applicable carrier rates.

Any available shipping promotions or free shipping offers will be clearly communicated on our website or at checkout.

5. Order Confirmation and Tracking

Once you successfully place an order, you should receive an order confirmation email containing your purchase details.

After your order has been processed and shipped, we will send a shipping confirmation email with tracking information when available.

You can use the tracking link provided in your shipping confirmation email to follow your package's delivery progress.

Please allow some time for tracking information to become active after your order has been dispatched.

If you have not received your tracking information or need assistance with an order, please contact us through our Contact Us page.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please double-check your:

  • Full name.
  • Shipping address.
  • Apartment, unit or suite number, if applicable.
  • City, state and ZIP code.
  • Contact information.

If you notice an error in your shipping address, contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has entered processing or been shipped.

Factomira is not responsible for delivery issues caused by incorrect or incomplete addresses provided during checkout.

7. Delayed, Lost or Damaged Packages

Although we work to ensure orders are shipped properly, unexpected shipping issues can sometimes occur.

If your package appears delayed, please check the tracking information for the latest carrier updates.

If your package is marked as delivered but you cannot locate it, we recommend checking around your delivery location and contacting the carrier where appropriate.

If your order arrives damaged or you believe your package has been lost, please contact us with your order number and relevant photographs or supporting details, if available.

We will review the situation and work with you to determine the appropriate next steps.

8. Food Product Handling and Delivery

As Factomira offers chocolate snacks, we recommend collecting your package as soon as reasonably possible after delivery.

For the best product experience:

  • Store chocolate snacks in a cool, dry place.
  • Keep products away from direct sunlight and excessive heat.
  • Follow the storage instructions provided on the product packaging.
  • Keep opened packets properly sealed.

Chocolate products may be affected by high temperatures during transportation. While we take reasonable care with packaging and shipping arrangements, we cannot control all environmental conditions encountered during delivery.

Please contact us if your products arrive in an unsatisfactory condition.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

We will do our best to accommodate requests made before order processing or shipment.

However, once an order has been processed or dispatched, we may be unable to make changes or cancel the shipment.

Any eligible refunds or other resolutions will be handled according to our applicable Return and Refund Policy.

10. Shipping Delays and Unforeseen Circumstances

Occasionally, shipping and delivery may be affected by circumstances outside our control, including:

  • Severe weather conditions.
  • Natural disasters.
  • Public holidays and peak shopping periods.
  • Carrier service interruptions.
  • Transportation disruptions.
  • Incorrect or incomplete delivery information.
  • Other unforeseen events.

In these situations, delivery may take longer than originally estimated.

We appreciate your patience and understanding when unexpected delays occur.

11. Contact Us

Have questions about shipping, tracking or an existing order? We're always happy to help!

Please visit our Contact – Factomira page and provide your order number and details of your enquiry.

Thank you for choosing Factomira!

We appreciate your support and look forward to bringing a little more chocolate happiness to your day.